Shipping policy

At TropicGlow, the fulfillment process includes the following: importing orders from an integrated online store, packaging, and leaving a package ready for carrier pickup directly from our laboratory in Georgia. Our fulfillment lab has a maximum lead time of 2 business days to achieve the above.

This means that if an order is received by the Lab on Monday, it will be ready for pickup by the courier on Wednesday at the latest. If an order is received by the Lab on a Friday, it will be ready for courier pickup by Tuesday of the following week at the latest, and so forth. Under exceptional circumstances, such as but not limited to: unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues, and/or connection issues for your online store, this lead time could be extended with or without previous and formal notice. 

In addition to the 2 business days for fulfillment, you need to consider the *estimated transit times for the order to be delivered by the carrier to your customer. Our Lab is not a shipping carrier, and thus we rely on the carriers below for our shipping operations on behalf of our online store:

--USPS Domestic (US): estimated of 5-9 business days for delivery.

--UPS Domestic (US): estimated of 5-7 business days for delivery. 

--GlobalPost (International): estimated of 12-16 business days.

--UPS Worldwide (International): estimated of 12-16 business days.

*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes, order volume surge due to holidays, etc.